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Onboarding
We have designed an onboarding for our new customers to ensure a smooth takeover.
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100% free setup!
For a short time, our onboarding/setup is free of charge.
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Welcome to We Run IT GmbH
We Run IT - that's what it means. Don't risk anything and trust us with your IT.
We Run IT was launched to provide our customers with support beyond the project.
We offer service & support as it should be taken for granted. Service is an attitude, not a product.
Why We Run IT
OUR PRINCIPLES
Success Stories
Why We Run IT
Take your business to the next level with our service and support.
With We Run IT we are establishing a completely new service and support concept. From years of consulting customers in the IT area, we know exactly what is missing. For us, service is an attitude and not a product. We would like to share this attitude with you. Test us and convince yourself.
OUR PRINCIPLES
Don’t risk anything and trust our experts. We take your IT to a new level.
We transfer our knowledge from various IT projects to daily service and support. IT is not infallible, but service simply has to be close to the customer and work. We use the most modern tools and have access to an expert network to generate the greatest possible benefit for you.
Success Stories
Are you satisfied with the operation of your IT? If not, then it is time to change something!
- Trust real experts
- Get extensive advice
- Rely on tried and tested best practices
- Pay only for what you really need
- Buy customized service and support
- Take advantage of digitalization – here and now
Onboarding
We Run IT Support services
Inventory
Together we will look at your existing IT infrastructure and get a complete overview.
Concept / recommendation
Based on the inventory, a service concept is created for you and a recommendation is drawn up for you.
Inventory
Your IT is inventoried so that the service staff have an overview of your existing IT.
Remote management
We provide the service for you through the most modern remote support and we will provide the software needed.
Ticket system
We provide a powerful online ticket system in which all activities are transparently traceable.
Support services
You determine whether every employee or only authorized persons can use our service.
High level of competence
You can use our high level of professional competence and many years of experience as part of our partnership.
We have many years of experience in all areas. Projects from the support of a start-up to a DAX listed comapny and international carve-outs were successfully completed.
Advice/consulting
30 years
Operations
30 years
Project management
20 years
Online services
15 years
IT solution from the valley of tears
It is often only a small step from the joy and advantages of an IT solution to the valley of tears.
We started with We Run IT so that you don’t take this step and can continue to concentrate on your skills.
We pursue the approach of an efficient IT landscape in the interest and according to the requirements of our customers.
Joerg Sahlmann
Founder
What happens after a successfully implemented IT project?
In numerous projects, our customers express their dissatisfaction with the IT service provider for daily support. For smaller companies, an employee did this on the side, or an inexpensive alternative was used.
The result is always the same: the customer is not satisfied.
So why not set up your own IT service provider that provides the same daily quality as we do the customer’s IT projects?
Christian Schmidt
Founder
Meet our specialists
A team that will change your IT!
We Run IT was born in the cloud, use the latest technology with our help and benefit directly from the new possibilities of digitization.
"Statement"
Max Mustermann
Specialist #1
"Statement"
Susanne Wichtig
Specialist #2
"Statement"
Susi Sorglos
Specialist #3
01.
30+ years of advice
The founders have successfully implemented 30 or more years of experience in IT consulting and national and international projects.
02.
Expert network
Experts with many years of professional experience work in the background – there are few challenges that are unknown to us.
03.
Work makes fun
Service is an attitude and not a product. When selecting our employees, we also make sure that service is fun.
04.
Reporting
We do not leave anything to chance and have established a reporting with which our service quality can be measured.
Communication
Your business is our priority!
Personal contact
As a customer, you have a personal contact with us who regularly coordinates the required service with you.
Telephone support
Depending on the agreement, our telephone support is available 24/7 or 9/5. Response times are also regulated.
24/7 Online support
A 24/7 ticket system is available for your employees. You yourself determine who can use our service.
Our principles
Service must work and be fun!
From numerous projects over many years, we have experienced a certain level of dissatisfaction with the service and support of corporate IT among our customers.
We started to do this better and rethought the entire service.
We know this from our own experience, it is not uncommon to have little desire to call support at all. If you are ironed out, you feel misunderstood and the real problem is not solved.
We do it differently and want to understand our customers and actually help them.
With our service we contribute to the smooth running of your IT infrastructure and thus ensure a good basis.
So you can fully concentrate on your business.
We have extensive reporting, which your personal contact person regularly discusses with you, so that the quality is always right or can be improved further.
01.
Perfect onboarding
The most important process for service provision is our onboarding, which is improved with every customer. That is the basis for good service.
02.
international experience
We bring many years of experience for you, which we have gathered with customers on a national and international level.
03.
Enjoy service
Follow our suggestions and recommendations and enjoy the smooth running of your IT infrastructure. Concentrate on your core business.
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Free initial consultation
Quick analysis of your requirements
Send us your name and email address so that we can make an appointment!
Quick start
Before you start a partnership with us, you should consider a few things.
The biggest pain points
What services are you currently dissatisfied with, what needs to be improved?
Overview of your infrastructure and services
Do you have an overview of your infrastructure and the services that are actually used?
Responsibility
Is there an overview of who is responsible for what at your company?
Play Video
Why do I need a service partner?
Check out our video!
Onboarding
We coordinate the process, processes and tools with you, so that you can also make full use of our service.
Remote services
We provide support on your end devices through secure remote access.
Online ticket system
Your inquiries are processed via an online ticket system, which is available to you transparently.
Service reports
You will receive quarterly reports showing the performance and performance.
Telephone support
Of course, we also offer telephone support that is available to you and your employees.
Service reviews
We regularly talk to our customers about new requirements and the quality of our services.
Our customers:
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A few examples from our customers, talk to us – we can support you too. More customer examples.
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Contact info
We are always open to new projects!
Send us a message
Do you have any questions about our service? Please do not hesitate to send us a message!
Call us
+49 89 401929400
hello@werunit.io
Headquarter
80804 Munich,
Leopoldstr. 206